Royal Cosmetics – Return & Refund Policy

1. Return Eligibility

  1. Time Frame

    • Customers may request a return or refund within 1 days from the date of delivery.

  2. Condition of Items

    • Items must be returned in original, unused condition, with all original packaging, manuals, accessories, and protective seals (if any) intact.

    • For hygiene-sensitive products (such as nail tools or hair-care applicators), opened or used items may not be eligible for return, unless defective.

  3. Non-Refundable Items

    • Certain products may be final sale or non-returnable due to hygiene or safety reasons (e.g., sealed cosmetics, sharp blades, clipper blades, personal implements).

    • Custom or personalized items are non-returnable unless defective.

2. Defective, Damaged or Incorrect Products

  • If a customer receives a defective or damaged item, they must contact Royal Cosmetics within 48 hours of delivery.

  • Customer should provide photos of the damage (product + packaging) to support the claim.

  • In such cases, Royal Cosmetics will cover the cost of return shipping, and will issue a refund or replacement, depending on customer preference and stock availability.

3. Return Process

  1. Request Authorization

    • Customers must contact customer support (via email or through the website) to initiate a return.

    • Royal Cosmetics will issue a Return Merchandise Authorization (RMA) number if the return is approved.

  2. Packaging & Shipping

    • The returned item should be securely packed, including all parts.

    • The RMA number must be clearly marked on the return package.

    • Customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

  3. Inspection & Refund

    • Once the returned item is received, Royal Cosmetics will inspect it.

    • If the return is approved, a refund will be issued to the original payment method within 7–14 business days, or store credit may be offered (depending on your policy).

    • Original shipping costs are non-refundable, except in the case of company error (wrong item shipped, damage, etc.).

4. Restocking Fee (Optional)

  • For non-defective electrical items (clippers, trimmers), Royal Cosmetics reserves the right to apply a restocking fee (e.g., up to 20–30%) for authorized returns, especially for large or bulky items.

  • The restocking fee helps cover handling, inspection, and repackaging costs.

5. International Returns (Including Lebanon)

  1. Return Shipping

    • For international customers, the customer is generally responsible for return shipping costs, unless the product is defective or there was a shipping error by Royal Cosmetics.

    • Customers should use a trackable and insured shipping service, since the risk of loss or damage during return rests with them for non-defective returns.

  2. Customs, Duties, Import Taxes

    • Any customs duties, import taxes, or brokerage fees incurred when returning the product are the responsibility of the customer.

    • These costs will not be refunded by Royal Cosmetics.

  3. Refund Timing

    • After the return is received and inspected, refunds will be issued to the original payment method.

    • International refund processing may take longer, depending on the payment provider and country.

6. Cancellations

  • Customers may cancel an order before it has shipped for a full refund.

  • Once the order has shipped, cancellation is not possible, but customers can initiate a return once they receive the item (per the return policy above).

7. Other Provisions

  • Royal Cosmetics reserves the right to deny a return if the item does not meet the return conditions (e.g., item used, missing parts, no RMA, etc.).

  • Returned items which fail inspection may be sent back to the customer (at the customer’s expense) or disposed of, depending on company policy.

  • Royal Cosmetics may revise this return policy at any time; changes will not affect returns already initiated.

  • Contact Information for returns should be clearly stated on the website (email, phone) along with RMA instructions.

8. Customer Support

  • Provide a customer support email sales@royalcosmetics.com and a phone number (with international dialing) for return requests and support.

  • Include a short returns About on your website, so customers know how to begin a return, how long it takes, and what to expect.